The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Transition course covers principles and processes that allow service providers to move new and changed services into the live environment, without disrupting the business.
 
  • Study online at your own pace
  • 90 or 150 days online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email
 
SERVICE OPERATION

 

Please choose your options:

 

Service Operation Course

 

Only one course duration can be selected at a time.

 

 

 

                     

 

 

 

Service Operation Resources

90 Days Online Access - 549.00

150 Days Online Access - $629.00

Core volume online access - $100.00

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  • 11 easy to absorb lessons
  • Study duration: 21 hours mandatory study, also 21 hours self-study with the Service Transition core volume is recommended
 
 
   Topics included

 

 

 

 

 

Course Content

Pre-Requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)

  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate

  • 2 years IT experience is desirable

  • 21 hours of self-study using the Service Operation core volume is recommended

 

  • Exam duration: 90 minutes

  • Exam format: closed book, multiple choice

  • Exam delivery: online, webcam proctored.  Read about online exams here

  • Exam pass mark: 70% (28/40 marks across 8 questions)

  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability

  • Exam value: 3 ITIL credits

  • Exam vouchers must be requested within 6 months of purchase

 

Exam Details

  • Common Service Operation activities

  • Organising for Service Operation

  • Technology considerations

  • Implementing Service Operation

  • Challenges, critical success factors and risks

  • Preparing for the exam

 

 

 

  • Introduction to Service Operation

  • Service Operation processes:

    • Incident Management

    • Problem Management

    • Request Fulfilment

    • Access Management

    • Event Management

  • Service Operation Functions

    • Service Desk

    • Technical Management

    • Application Management

    • IT Operations Management