The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.
The Planning, Protection and Optimisation course covers principles and processes that allow delegates to design and operate services that will align with business needs including availability and capacity requirements.
  • Study online at your own pace
  • 90 or 150 days online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email


Please choose your options:


PPO Course


Only one course duration can be selected at a time.








PPO Resources

Core volume online 365 days access Service Design and Service Strategy

90 Days Online Access - 649.00

150 Days Online Access - $729.00

Online access (SD & SS) - $200.00

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  • 8 modules divided into easy to absorb lessons
  • Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Design and Service Strategy core volumes is recommended
   Topics included






Course Content

  • PPO roles and responsibilities

  • Technology and implementation considerations

  • Preparing for the exam




  • Introduction to Planning, Protection and Optimisation

  • PPO processes:

    • Capacity Management

    • Availability Management

    • IT Service Continuity Management

    • Information Security Management

    • Demand Management





  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)

  • 30 hours of study via an accredited training solution – confirmed by your course completion certificate

  • 2 years IT experience is desirable

  • 12 hours of self-study using the Service Design and Service Strategy core volumes is recommended


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  • Exam duration: 90 minutes

  • Exam format: closed book, multiple choice

  • Exam delivery: online, webcam proctored.  Read about online exams here

  • Exam pass mark: 70% (28/40 marks across 8 questions)

  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability

  • Exam value: 4 ITIL credits

  • Exam vouchers must be requested within 6 months of purchase


Exam Details