Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.
Study online at your own pace
30 or 60 days online access
Includes videos and a 75 page download report – yours to keep
Learn the essentials of ITIL and IT service management
Put ITIL into the context of today’s business environment
Please choose your options:
Only one course duration can be selected at a time.
30 Days Online Access - $49.00
60 Days Online Access - $69.00
ITIL Lite Introduction
3 easy to absorb lessons covering ITIL terminology, structure, concepts and processes.
Study duration: 110 minutes
Modules in this course
Lesson 1: Introducing ITIL – including the history of ITIL and its importance
Lesson 2: ITIL in action – a deeper dive into the service lifecycle
Lesson 3: Implementing ITIL and next steps – includes implementation considerations and some real world case studies
This course does not require any existing knowledge of the ITIL framework
There are no mandatory pre-requisites for the exam
There is no exam associated with this course
If you’d like to gain an ITIL certification, visit our ITIL Foundation page to learn more