Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.
  • Study online at your own pace
  • 30 or 60 days online access
  • Includes videos and a 75 page download report – yours to keep
  • Learn the essentials of ITIL and IT service management
  • Put ITIL into the context of today’s business environment


Please choose your options:


Course Duration


Only one course duration can be selected at a time.









30 Days Online Access - $49.00

60 Days Online Access - $69.00

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ITIL Lite Introduction

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3 easy to absorb lessons covering ITIL terminology, structure, concepts and processes.
Study duration: 110 minutes
Modules in this course











  • Lesson 1: Introducing ITIL – including the history of ITIL and its importance

  • Lesson 2: ITIL in action – a deeper dive into the service lifecycle

  • Lesson 3: Implementing ITIL and next steps – includes implementation considerations and some real world case studies




Course Content


  • This course does not require any existing knowledge of the ITIL framework

  • There are no mandatory pre-requisites for the exam


  • There is no exam associated with this course

  • If you’d like to gain an ITIL certification, visit our ITIL Foundation page to learn more


Exam Details