Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.

• Study online at your own pace

• 30 or 60 days online access

• Includes videos and a 75 page download report – yours to keep

• Learn the essentials of ITIL and IT service management

• Put ITIL into the context of today’s business environment

LITE

3 easy to absorb lessons covering ITIL terminology, structure, concepts and processes.

Study duration: 110 minutes

Modules in this course

• Lesson 1: Introducing ITIL – including the history of ITIL and its importance

• Lesson 2: ITIL in action – a deeper dive into the service lifecycle

• Lesson 3: Implementing ITIL and next steps – includes implementation considerations and some real world case studies

Course Content

Pre-Requisites

• This course does not require any existing knowledge of the ITIL framework

• There are no mandatory pre-requisites for the exam

• There is no exam associated with this course

• If you’d like to gain an ITIL certification, visit our ITIL Foundation page to learn more

Exam Details

ITIL Lite Introduction