Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.
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Study online at your own pace
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30 or 60 days online access
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Includes videos and a 75 page download report – yours to keep
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Learn the essentials of ITIL and IT service management
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Put ITIL into the context of today’s business environment
LITE

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Course Duration
Only one course duration can be selected at a time.
30 Days Online Access - $49.00
60 Days Online Access - $69.00
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ITIL Lite Introduction
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3 easy to absorb lessons covering ITIL terminology, structure, concepts and processes.
Study duration: 110 minutes
Modules in this course
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Lesson 1: Introducing ITIL – including the history of ITIL and its importance
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Lesson 2: ITIL in action – a deeper dive into the service lifecycle
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Lesson 3: Implementing ITIL and next steps – includes implementation considerations and some real world case studies
Course Content
Pre-Requisites
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This course does not require any existing knowledge of the ITIL framework
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There are no mandatory pre-requisites for the exam
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There is no exam associated with this course
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If you’d like to gain an ITIL certification, visit our ITIL Foundation page to learn more
Exam Details