This introductory course is suitable for delegates who are new to ITIL and those with ITIL experience looking to achieve a globally recognised certificate.
Foundation certification is a pre-requisite for intermediate level ITIL training.

• Get ITIL Foundation qualified online at your own pace

• 30 or 60 days online access

• Fully accredited

• Includes videos, quizzes, exercises, study guides and official syllabus and sample exams

• Tutor support available via email

FOUNDATION

ITIL - Foundation Lesson 1

17 easy to absorb lessons covering ITIL terminology, structure, concepts and processes

Includes video tutorials, study guides and quizzes

Study duration: 18 hours

Lessons in this course

• Lesson 1: Introducing ITIL

• Lesson 2: Service management and stakeholders

• Lesson 3: Functions, roles and processes

• Lesson 4: The service lifecycle

• Lesson 5: Service Strategy key concepts

• Lesson 6: Service Strategy processes

• Lesson 7: Service Design key concepts

• Lesson 8: Service Design processes (1)

• Lesson 9: Service Design processes (2)

Course Content

Pre-Requisites

• This course does not require any existing knowledge of the ITIL framework

• There are no mandatory pre-requisites for the exam

• Exam duration: 60 minutes

• Exam format: closed book, multiple choice

• Exam delivery: online, webcam proctored.  Read about online exams here

• Exam pass mark: 65% (26/40 questions)

• Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability

• Exam value: 2 ITIL credits

• Exam vouchers must be requested within 6 months of purchase

Exam Details

• Lesson 10: Service Transition processes (1)

• Lesson 11: Service Transition processes (2)

• Lesson 12: Service Operation processes

• Lesson 13: Service Operation functions

• Lesson 14: CSI

• Lesson 15: Roles

• Lesson 16: Technology considerations

• Lesson 17: The sample exam