This introductory course is suitable for delegates who are new to ITIL and those with ITIL experience looking to achieve a globally recognised certificate.
Foundation certification is a pre-requisite for intermediate level ITIL training.
 
  • Get ITIL Foundation qualified online at your own pace
  • 30 or 60 days online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email
 
FOUNDATION

ITIL - Foundation Lesson 1

 

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ITIL Foundation Course

 

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17 easy to absorb lessons covering ITIL terminology, structure, concepts and processes
Includes video tutorials, study guides and quizzes
 
Study duration: 18 hours
 
Lessons in this course

 

 

 

 

 

 

 

 

 

  • Lesson 1: Introducing ITIL

  • Lesson 2: Service management and stakeholders

  • Lesson 3: Functions, roles and processes

  • Lesson 4: The service lifecycle

  • Lesson 5: Service Strategy key concepts

  • Lesson 6: Service Strategy processes

  • Lesson 7: Service Design key concepts

  • Lesson 8: Service Design processes (1)

  • Lesson 9: Service Design processes (2)

 

 

 

Course Content

Pre-Requisites

  • This course does not require any existing knowledge of the ITIL framework

  • There are no mandatory pre-requisites for the exam

 

  • Exam duration: 60 minutes

  • Exam format: closed book, multiple choice

  • Exam delivery: online, webcam proctored.  Read about online exams here

  • Exam pass mark: 65% (26/40 questions)

  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability

  • Exam value: 2 ITIL credits

  • Exam vouchers must be requested within 6 months of purchase

 

Exam Details

  • Lesson 10: Service Transition processes (1)

  • Lesson 11: Service Transition processes (2)

  • Lesson 12: Service Operation processes

  • Lesson 13: Service Operation functions

  • Lesson 14: CSI

  • Lesson 15: Roles

  • Lesson 16: Technology considerations

  • Lesson 17: The sample exam