This introductory course is suitable for delegates who are new to ITIL and those with ITIL experience looking to achieve a globally recognised certificate.
Foundation certification is a pre-requisite for intermediate level ITIL training.
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Get ITIL Foundation qualified online at your own pace
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30 or 60 days online access
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Fully accredited
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Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
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Tutor support available via email
FOUNDATION

ITIL - Foundation Lesson 1
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17 easy to absorb lessons covering ITIL terminology, structure, concepts and processes
Includes video tutorials, study guides and quizzes
Study duration: 18 hours
Lessons in this course
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Lesson 1: Introducing ITIL
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Lesson 2: Service management and stakeholders
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Lesson 3: Functions, roles and processes
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Lesson 4: The service lifecycle
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Lesson 5: Service Strategy key concepts
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Lesson 6: Service Strategy processes
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Lesson 7: Service Design key concepts
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Lesson 8: Service Design processes (1)
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Lesson 9: Service Design processes (2)
Course Content
Pre-Requisites
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This course does not require any existing knowledge of the ITIL framework
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There are no mandatory pre-requisites for the exam
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Exam duration: 60 minutes
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Exam format: closed book, multiple choice
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Exam delivery: online, webcam proctored. Read about online exams here
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Exam pass mark: 65% (26/40 questions)
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Exam language: extra time is available for non-native English speakers. Contact us for current translation availability
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Exam value: 2 ITIL credits
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Exam vouchers must be requested within 6 months of purchase
Exam Details
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Lesson 10: Service Transition processes (1)
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Lesson 11: Service Transition processes (2)
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Lesson 12: Service Operation processes
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Lesson 13: Service Operation functions
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Lesson 14: CSI
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Lesson 15: Roles
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Lesson 16: Technology considerations
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Lesson 17: The sample exam